Help & Feedback
Tracking the Scouting Journey
See where things have moved and what the newest features do.
Because your password on its own is not enough to open your Group's records, and that is deliberate. ScoutProgress holds information about youth members, so getting in takes two things: something you know (your password) and something only you can reach (your email).
When you sign in, we email you a six-digit code. Type it in and you are through. If somebody else ever learns your password, they still cannot get in without your email.
Try these, in order:
Still nothing? Email us and we will sort it out. Please say which email address you were trying to use.
It means you will not be asked for a code again on that phone or computer for about three months. Handy on your own laptop or phone.
Do not tick it on a shared or borrowed device - a library computer, a Scout den machine everyone uses, someone else's phone. On those, leave it unticked so a code is always needed.
If you lose a device you had trusted, open Home, then Your trusted devices under About me, and forget it. If you think somebody else could be signed in as you, press Sign out of all devices there too, and change your password.
After five wrong passwords we pause things for fifteen minutes. That is there to stop somebody guessing their way into your Group's records.
Nothing is broken and your account is fine. Wait fifteen minutes and try again. If you are not sure of your password, use Forgot your password? on the sign-in screen instead of guessing.
On the sign-in screen, click Forgot your password? and enter your email address. We will email you a link to set a new one.
The link works once and does not last forever, so use it when it arrives rather than saving it for later.
Everyone with an account accepts the user rules for themselves and confirms they are 18 or older. A Group Administrator also accepts the terms for the Scout Group. You can read the terms at any time, signed in or not.
How personal data is handled is in the Privacy Notice. It is information to read, not something you accept.
If you were given a date, you can use ScoutProgress as normal until then. Press Not now on the notice to come back to it later.
The terms were not accepted by the date given. Nothing has been deleted.
While paused you can still read the terms, read this page, download your own record, and sign out. Questions: help@scoutprogress.ie.
Amber is a prompt, not a problem. It means somebody has done the work and is waiting on the award.
Almost always this is because a lower stage is not finished.
Awarding a stage awards everything below it too - you cannot hold Stage 3 without holding Stages 1 and 2. So if somebody has finished Stage 3 but never completed Stage 1, ScoutProgress will not award Stage 3 until Stage 1 is covered.
The screen now tells you who this affects and which stage is holding things up. Cover that stage's criteria and award again.
No. If you open a youth member and tick Awarded on a stage, ScoutProgress fills in that stage's remaining criteria for you. It asks you to confirm first, and tells you how many it is about to tick.
The thinking is that a Scouter awarding a stage has already decided the work is done, and should not have to tick twenty boxes to say so.
Taking an award back does not untick the criteria. Removing an award is not the same as saying the work never happened.
Covering the same thing with several youth members at once - which is how most meetings actually go.
It records that for everybody you ticked in one go, instead of opening each youth member in turn.
A Group Admin does it from Group Admin, under Your Group and its people, in Members as a spreadsheet:
You need a full name and a section for each person. Sections are Beavers, Cubs, Scouts, Ventures, Rovers or Scouters.
If you are using Excel and anyone's name has an accent in it - Sadhbh, Aoife, Ó Braonáin - save the file as CSV UTF-8, or the accents may arrive as odd symbols.
On the Group Members page, click the pencil beside their name. You can change their name and their section in the same place, then save.
Adventure Skills move with them. Changing a section does not reset any Adventure Skills progress.
Special Interest Badges do not. They belong to the section they were earned in, so a Beaver who moves up to Cubs starts again: their Cubs grid shows all five areas empty, and they can earn three in each area over again. Nothing is deleted. The Beavers ones stay on their record and will appear in their journey.
One thing to know: moving somebody into Scouters records them as an adult, so they stop appearing on the Adventure Skills page, which tracks youth members. Moving them back out puts them there again. Nothing is lost either way, and the app tells you before it happens.
Only a Group Admin can do this. A Scouter can ask theirs.
Archive them rather than deleting. Archiving takes them out of your day-to-day lists but keeps everything they earned.
That matters: a youth member who comes back, or moves up a section, should not have to start again from nothing.
Only the Scouters in your own Group. ScoutProgress keeps each Group entirely separate - another Group cannot see your members, and you cannot see theirs.
Peter, who runs ScoutProgress, can see how much the site is being used, so he knows it is working. He does not browse members' names or progress as part of that.
A project a youth member designs themselves and agrees with a Scouter. They choose one of five areas, write down what they want to do and how they will know they have finished, and record it through to the badge.
The five areas are Skills, Adventure, Physical, Community and Environment. Put the five badges together and they make one shape, which is why the screen draws them as a pentagon.
A member can earn three in each area in each section. The first is the badge itself; the second and third are bars, worn around the outside edge.
The grid at the bottom of the Special Interest page shows everybody in the Group against all five areas, the same way the Adventure Skills grid does. You do not have to choose a section first. Each row carries its member's section badge beside their name, exactly as the Adventure Skills grid does, and the rows run youngest section first, so the badge is what tells you where one section ends. Each row is counted against that member's own section. Choosing a section narrows the grid to that section alone.
Each square is the real badge for that area and that section, which is why a Beaver's squares and a Cub's squares are different colours. The state is the colour around the square:
If you only look at one thing on that screen, look for amber. It always means somebody is waiting on a Scouter.
No. They belong to the section they were earned in. A Beaver who earned three in Environment moves up to Cubs with an empty grid and can earn three in Environment again.
Nothing is lost. The Beavers badges stay on their record, and the Cubs grid tells you they are there so you are not surprised by an empty row.
Choose a badge and press Send home for completion. That makes a private link and opens your phone's share sheet, so the message goes from you on WhatsApp or whatever you normally use. The family need no account and no app.
The share sheet opens the same way every time, including on a re-send. If your browser asks for one more tap before it will open it, that is what the Open the share sheet button is for. It will not copy the message to your clipboard instead without telling you.
They fill the plan in with the youth member, both sign it, and send it back. It then shows as Draft ready for review and clicking it opens the plan for you to read. Press Approved to Start and the project begins.
If it needs more work, press Send home for more work. It asks you what needs doing, and the family see that both in the message and on the form itself.
Every time you send a link, the one before it stops working. That is deliberate: only a scrambled version of each link is stored, so nobody - including us - can reopen a family's form. The message says so, so a parent using an old link knows to look for the newer one.
A link stops working after 30 days. If a family go quiet, Send reminder to family gives them a fresh one.
If a project finishes early, press Finished early and it becomes ready to review the same day.
Because the Chief Scout's Award is counted from finished Special Interest Badges, and the hours are the one thing nobody can work out afterwards. Two years on, nobody remembers how long a project took.
You are never asked for hours while the plan is being written, because at that point nobody knows. They are asked for once, at the end, along with how the plan went.
Zero is a perfectly good answer if that is the truth of it. It is only being left blank that is refused.
On the Attendance tab. Taking a register, the recent registers and the attendance overview all live there.
It used to be the Home screen. Home is now the page you land on when you sign in: a tile for each part of the app, with a note on each one telling you whether anything needs doing, and your own details underneath.
The weekly attendance email links straight to the Attendance tab.
Everything on the Special Interest screen that is waiting on a Scouter, gathered at the top so you do not have to go looking: a plan to agree, a project to accept, a badge to hand over.
Badges ready to be awarded is the section below it, with a tick box against each badge, because awarding several at once is how it is usually done.
Underneath it, All active badges is closed until you open it. It holds every badge with the filters you already had, including the ones listed above - so if you want to find one by status or by member, that is where to look.
Because they are not stored yet. The rows are on the Home screen, blank for everybody, so the shape of the panel can be agreed before it is built.
They will hold your Scouting Ireland number, your Garda vetting date and your safeguarding date when that part is finished.
On Group Members, clicking somebody's row opens what the Group holds on them: their section, their parent or guardian details, their attendance, and their badges.
Adventure Skills shows the real badge for each skill, at the stage they have been awarded, with the skill and stage underneath - "Backwoods 1", "Camping 2". Only skills they have actually started appear.
Special Interest Badges shows one line per section, oldest first. A Beaver who moves up to Cubs keeps her Beavers line and gains a Cubs line underneath it, so the panel builds up a picture of her journey. Only sections she has badges in appear - there are no empty lines waiting to be filled.
Only badges that have actually been awarded show here. A number on the corner of a badge means she holds more than one in that area in that section.
So a Group can see who is due to move up a section. It is optional: leave it blank and nothing else changes.
Like every other member detail, it is seen only by your own Group's Scouters, it is included when you download a member's data, and it goes when the member is deleted.
A new Group's first Group Admin is walked through five steps the first time they sign in: the Group itself (its name, logo and sections), its facilities, its members, who can sign in, and the badges members already hold. Any step can be skipped, and Home lists what is left.
Any Group Admin can come back to it from Group Admin, using Group setup.
Adventure Skills, Special Interest Badges and Adventures Afloat each have a bulk import at the bottom of their page. Download the sheet, fill it in, and upload it.
For Special Interest Badges, write how many with the letter of the section they were earned in: b1 is one in Beavers, c2 is the badge and a bar in Cubs.
You see what would be recorded before anything is saved, and an import only ever adds.
They used to be photographs - a tent for Camping, a canoe for Paddling - and the same picture whatever stage a member had reached.
They are now the real badges, and they change as a member moves up: the square shows the badge for the stage they currently hold. A skill nobody has started is shown greyed out, so you can still see which badge it would be.
Open Scouter Ratios under Programme. Choose the kind of activity, then type in how many youth members of each section are coming - one section, or several at the same event - and leave the others blank. It shows the minimum number of Scouters the Scouting Ireland Ratios Policy sets for each section, the total, and the mixed-gender guidance.
When several sections are at one event, the total adds each section's minimum together. The policy sets a minimum per section and does not say how to combine them, so this is the cautious reading: no Scouter is counted twice.
It is a planning aid, not permission to go ahead. The number is the policy's absolute minimum; your risk assessment, Group Council, activity provider or event organiser may need more adults, and adventurous activities and national or international events have their own rules. Always read the current policy on the Scouting Ireland safeguarding page.
Nothing you type into it is saved or sent anywhere.
Yes. You do not have to do anything to set it up. Each time you sign in, or open Attendance, with a connection, ScoutProgress quietly saves what it needs on your phone. When it has, Home and Attendance say Offline ready · updated and the time.
When ScoutProgress cannot reach the internet - at the hall, or opening the app with no signal - it shows one button: No connection — Open in offline mode. Press it and attendance opens straight away, from what the phone saved.
While it is open, a line across the top says Offline, when the information was last updated, and how many changes are waiting to upload - for example Offline · Information updated Tue, 20 Oct at 19:42 · 1 change awaiting upload. It is the phone's copy, not live information from the server.
In offline mode you can choose a section, the date and the venue, tick who is there, add a note and submit the register. You can close the app and open it again and nothing is lost: every tick is saved on the phone as you make it.
When the phone has a connection again, ScoutProgress checks it is still you, the register uploads by itself and the live page comes back. You do not need to press anything, but Sync now or Retry upload is there if you want to.
Only attendance works offline. Everything else - Group Members, Adventure Skills, Special Interest, Group Admin, the attendance overview and downloads - says Connection required.
Only what a register needs:
It never keeps parents' or guardians' details, emergency contacts, medical or allergy information, membership numbers, badges or progress, attendance reports, or anybody who has left the Group. Nothing from any other Group is ever on your phone.
What it keeps is locked (encrypted), and ScoutProgress opens it only for your account, on this phone. That keeps it from other apps and other accounts, but not from somebody who has your unlocked phone and knows their way around a browser, so log out on a phone you share.
That means this phone has nothing it can open offline, so there is no offline button. It happens when:
Open ScoutProgress once with a connection and it gets ready again by itself. A completed register that had not uploaded is kept, unless you logged out or somebody else signed in.
72 hours from the last time your phone checked in with ScoutProgress, and never longer than your sign-in lasts. Every time the phone has a connection it checks in and the 72 hours start again, so for most people it never runs out.
If it does, the register will not open until you have a connection again, and the screen says Offline information expired. Anything waiting to upload is kept, and uploads as soon as there is a connection.
Meeting somewhere with no signal? Open ScoutProgress once with a connection beforehand, on the day or the day before, and the 72 hours start again.
Add ScoutProgress to your Home Screen and open it from there: in Safari, tap Share, then Add to Home Screen.
Safari clears what a website has saved after about a week without a visit, and a register waiting to upload would go with it. Opened from the Home Screen, ScoutProgress keeps its own storage, and that does not happen.
On Android, ScoutProgress asks the phone to keep what it saved even when space runs low.
Only use offline attendance on a phone that is yours, that is not shared, and that locks itself with a PIN, a fingerprint or your face.
The roster on the phone is protected from other accounts and other apps, but anybody holding your phone unlocked, with ScoutProgress open, can see what you can see. A screen lock is what stops that.
On a shared or borrowed phone, log out when you finish.
Log out. That deletes everything ScoutProgress kept on the phone. If a completed register has not uploaded yet you are warned first, because logging out would lose it.
It is also deleted when somebody else signs in on the same phone, and if your access to the Group is removed.
Or clear it now, staying signed in. It is saved again the next time you open ScoutProgress with a connection; logging out is how to stop that.
Cleared. Nothing from ScoutProgress is kept on this phone now.
Two things fix most of it:
If it is still wrong, please tell us. Say what you were doing and what you saw. If there is a reference number or code on the screen, include it - it points us straight at the problem.
You can untick criteria the same way you ticked them, and remove an award the same way you gave it. Nothing here is permanent except deleting a member, which is why we suggest archiving instead.
If it is tangled and you would rather not poke at it, email us and we will help you straighten it out.
Not during testing. Groups are added by invitation while we keep the numbers small enough to support properly.
If another Group would like to join, email us and we will talk to them.
Anything else - genuinely, anything:
help@scoutprogress.ieTelling us something is wrong is helpful, not a nuisance. It is the whole point of this stage.